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What if the box is lost, stolen or missing?The Awesomesauce Vintage Shop, L.L.C. shipping confirmation email contains the package tracking number. The buyer assumes responsibility for tracking the package and securing possession of the package at the predicted time of delivery. If the buyer is unable to be present to accept the package personally at delivery the buyer should call the shipper to arrange for a hold. The buyer should contact the shipping agent to report a lost, stolen or missing box, call the police to file a report, and email info@awesomesaucevintageshop.com to report the package lost, stolen or missing. There is no insurance coverage for a lost, stolen, or missing box. The shop owner does not reimburse a lost, stolen or missing order.
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What if I entered the wrong shipping address?The shop owner can edit the address prior to shipping the box. Simply email the shop owner with the correct address. If the shop owner has already shipped the order, the shop owner is unable to redirect a box in transit with a shipper. It is the buyer's responsibility to pay for the additional shipping incurred to secure the box.
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What if my items arrive broken?The shop owner packs items carefully to ensure your order arrives without damage. Since the shop owner has no control over the box after handing the box to a qualified shipper, the shop owner will not be held liable for item(s) that arrive damaged or broken.
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What if there is a delay in shipping?The shop owner retains the right to ship your order at any time. Awesomesauce Vintage Shop, L.L.C. provides a predicted shipping date at time of purchase. However, there are circumstances that impact shipping and thus impact the date of shipping. Examples of those situations are availability of appropriate packaging and using an alternate qualified shipping agent such as FedEx. The shop owner has no control of the box after the box is delivered to a qualified shipping agent, and assumes no responsibility for the date of delivery. If the buyer wants to ensure a date of delivery, the buyer should arrange to pay for the extra shipping fees incurred prior to going thru Awesomesauce Vintage Shop, L.L.C. Check-Out by emailing the owner through Awesomesauce Vintage Shop, L.L.C. email.
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How many items can you examine in 1 hour?We typically examine between 10 – 15 items per hour. Often times some items being reviewed require more time for the review than others. For example, examining fine art as compared to a piece of furniture. We always make sure to be very detailed during the review, and we also go above and beyond to make sure you are getting the best services for your fee.
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Can the on-site appraisal examination be done on evenings or weekends?Yes. We always do our best to work with your availability.
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How soon can I schedule an appraisal examination?We will work with you to get your appraisal examination scheduled within days of you contacting us. We are often able to get the examination the same day that you contact us.
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What is the cost if the on-site appraisal exam takes less than 1 hour?Our minimum billing fee is based on a 1 hour examination. So, if we perform an on-site examination the appraisal fee will be at least $450-$800. Once we exceed the first hour on-site we bill in 15 minute increments thereafter.
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How long does it take before I will receive the completed appraisal report and how is it delivered?The report is typically completed and delivered within 15-30 days of the date of the examination of your personal property. We can discuss a faster turnaround time if necessary. The certified report is delivered by email attachment in a digitally signed, secure PDF format. The full report can be printed from any desktop printer. We can also have a hard copy of the report physically mailed to you for an additional fee of $25.00.
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What is the cost of for personal property appraisals?The total appraisal fee is based on the amount of time of the on-site examination of your item(s) and any possible travel expense. If there are travel expenses, they will be quoted before any travel were to occur. Our hourly billing fee is $150. The appraisal fee is based on a calculation that includes two (2) hours of in-office preparation work after the examination of your property for each one hour that we are performing the evaluation. For example: If we begin to examine your property at 8 a.m. and complete the exam at 9 a.m., then the breakdown of our fees would be as follows: 1-hour on-site fee + 2 hours in office preparation = 3 billable hours at $150 per hour= total appraisal fee of $450.
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When do I pay the appraisal fee and what forms of payment do you accept?We total the appraisal fee at the completion of the review of your property based on the 1:2 hour formula that we use. Prior to leaving your property we do require that a payment of at least 50% of the balance be paid. We accept debit/credit cards, PayPal and personal checks. Once the certified appraisal report is completed and ready for delivery we secure the remaining fee balance and deliver the report to you.
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Can I bring my items to you for an examination?We work from private offices and offer full-service off-site visits to our clients, but we do not accept walk-ins or drop offs. We also may identify and certify the value of many items if a photo and detailed description of the item(s) are sent to us via email.
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Are your items food and beverage safe?Of course! Our items will always be professionally cleaned prior to delivery and all dinnerware, glassware, and flatware are safe for serving food and beverages. Select chargers are meant only for styling and are not safe for direct food placement. We’ll give you the heads up if you’re renting one of those styles.
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What happens if my guests or my venue break something?If an item is broken during your rental, we’ll charge a replacement fee based on our cost to replace the item. All replacement fees are stated in your rental agreement, so you’ll know ahead of time. No surprises here!
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Do I have to clean the items before I return them?We’re happy to take care of cleaning for you – ask us to discuss our cleaning fees. We just ask that all items that are used for food service are scraped of all food debris and rinsed before packing into Awesomesauce Vintage Shop Luxury Dinnerware transport racks/containers.
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Will you set up and style my event?Absolutely! Don’t worry if you always forget which side the fork goes on and where to put the bread plate. We’ve got all of that covered! Our proposals always include delivery to your venue, but we can also setup and style your entire event too! Let us know if you’re interested in this add-on service and we’ll give you all the details!
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Can you notify me when you add new items to your luxury dinnerware inventory?Yes, we would love to notify you! Please sign up for our mailing list or email info@awesomesaucevintageshop.com. We’ll keep you updated on our gorgeous items and you can opt out at any time.
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How do I pay for my luxury dinnerware rental order?A deposit and a signed rental agreement are both needed in order for you to reserve your luxury dinnerware. Payment may be made by our web site, PayPal or by phone.
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Do you participate in styled photo shoots?Yes! We love collaborating with other talented vendors! Depending on the items requested, delivery location, and other factors, delivery and/or cleaning fees may apply. Photo shoots are evaluated on a case by case basis, so please contact us to discuss your needs!
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How do I place a luxury dinnerware order?We make ordering as simple as possible!!! You can choose to do one of the following: 1) Send us an email at: info@awesomesaucevintageshop.com 2) Complete the contact us inquiry form on our website Once we receive your inquiry we will get back with you with a detailed cost proposal. We can get your order placed quickly!
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Do you help with design? I would like assistance with designing my table and deciding what items to order!Yes! We specialize in designing luxury tables! Please indicate that you would be interested in this service when you contact us. We would about your vision and we can help you figure out what items from our collection will complement your venue, flowers, and other design elements. We love getting involved in the design process!
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How much are your luxury dinnerware rental fees?Our rental fees vary by item – contact us and we will provide a detailed proposal for any items you are interested in! We offer styling and setup services as well, to ensure your Pinterest-worthy event is stress-free!
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Which geographical areas do you serve?We primarily serve the Kansas City Metro and Lawrence, Kansas area, but we are always open to discussing delivery to other areas. If your event is outside of these areas, contact us to find out if we can help. If we can make it happen, we will!
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What if I am looking for an item I don’t see on your website?We are constantly adding new items to our inventory! Sometimes you may see an item on our Instagram or other source prior to it being added to our website – if it’s available, we’d love to rent it to you! If you see a particular item on Pinterest or somewhere else that you’d love to have for your event or wedding, then please send us a photo and we’ll see if we can source it for you! We love sourcing unique, bespoke items for our clients. This is a huge benefit to choosing Awesomesauce Vintage Shop’s Luxury Dinnerware Rentals over a large, corporate rental company.
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Do you deliver the luxury dinnerware?Yes, we make things super easy for you! Currently, our items are available only by delivery, due to the delicate nature of our collection. Delivery fees are based on location, so just provide us with the name and address of your venue and we’ll figure out the rest! We’ll include this information in your pricing proposal, so there’s no surprises and no hidden fees.
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Do you have a variety of luxury dinnerware?Yes! Our dinnerware is still being added to our website, though we have many colors and patterns available! Contact us if you’re interested in vintage dinnerware and we can provide more information.
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How far in advance do I need reserve luxury dinnerware rental items?It is highly recommended that you reserve your items as soon as possible. We have a wide variety of unique items that are in high demand and our inventory is limited. We recommend that you contact us to book your rental at least 3-6 months prior to your event. We will rent items with a shorter notice period based on availability.
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